Company DescriptionM Force Technology is a specialized recruiting company placing candidates in technology positions in Knoxville, TN. We have partnered with a growing company to hire a talented Network Engineer for immediate placement.Job DescriptionThis is a contract to potential hire position. A Q clearance and/or the ability to obtain a Q clearance is required for this role. • The primary responsibility for this position is network design, configuration and troubleshooting• Responsible for diagnosing and resolving Tier 1 thru Tier 3 cabling and Cisco and Arista issues.• Design, engineer, and oversee installation of network gear to ensure installation is within industry standards.• Implementation of device configurations as assigned (such as Cisco switches, routers, and wireless)• Prioritizing outstanding faults based on severity and the order of precedence.• Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact.• Updating trouble tickets as necessary, tracking all customer issues.• Ensuring that each response provided to the customer whether verbal or written is accurate and appropriate.• When applicable, interfacing with the various levels of management.• Assisting with other tasks as needed or as assigned by manager to improve the delivery of service to customers.• Responding to alarms and providing 1-3 level maintenance support for the customer base.• Keeping customers informed by providing status updates to any tickets generated in reference to support related items.• Providing outage reports to appropriate levels of management.• This position may require some afterhours work, as it is on a 24x7 on- call rotation.• Verifying adherence to security guidelines, including working with auditors to ensure the network is compliant.• Participation in the installation of new network devices (such as switches and access points)• Analysis of triggered alerts (utilizing tools such as Wireshark) and escalate as needed while providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact.• Suggest and implement solutions based on customer requirements and project goals• Implementation of load balancer configurations as assigned• Day to day troubleshooting and operations support for customers and various groups within ITSD• Assisting other network engineers as neededQualifications• Ability to work on a team of other network engineers and with other groups to troubleshoot issues and solve problems strongly preferred.• Routing experience desired.• ASA Firewall experience highly desired.• Good oral communication and technical writing skills.• Good problem solving skills and the ability to visualize a problem or situation and think abstractly to solve it is required.• Ability to handle constantly changing flow of traffic, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed.• Ability to work responsibly with or without supervision is required• Experience configuring client and site-to-site VPN tunnels• Analysis of all network tickets and create new tickets as necessaryAdditional InformationM Force Staffing is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. In addition to federal law requirements, M Force Staffing complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. M Force Staffing is an E-Verify EmployerAll your information will be kept confidential according to EEO guidelines.